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CHACHOU FASHION STORE reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid through the dates listed on the promo. You may redeem one promotion code per order.
Processing & Shipping
Upon placing your order, it will take 5 - 12 business days for us to process your order before it is shipping with the exception of pre-order items. Please make sure that your shipping address is correct during checkout. If a change needs to be made, please notify us via the contact page within 24 hours of placing your order. We are not responsible for orders shipped to the wrong address due to customer error. Due to Corona virus Shipping might take longer.
All orders are shipped via the United States Postal Service. You will receive a tracking number via email. If your item is damaged in transit, we will replace the item as long as it is in stock.
My order is lost/stolen/missing. What are my options?
Please be advised that we are not responsible for lost or stolen items once your order has shipped. If your order isn't received within 7 business days of being shipped, you must report it to us via email using the Contact Page within 48 hours and we will assist you in contacting USPS. If an item is, in fact, lost in the mail we will work with you to file a claim/or do it on your behalf with USPS to find the item. If USPS grants a refund for the lost items, we will resend your order using signature confirmation. If items within your order are no longer in stock, we will work with you to find suitable replacements.
Return & Exchange Policy
We do not offer returns or exchanges on our products. All Sales are final